Shipping Policy
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Delivery times vary by destination:
United States (excluding Alaska, Puerto Rico, Hawaii, Guam, and other territories): 7-15 business days
International Shipping: 10-20 business days
Note: Delivery times are estimates and may vary due to customs delays or logistics issues.
Shipping Rates
We offer a flat shipping rate:
United States: $5.99
International: $5.99
Free shipping is available for orders over $50 (specific regions may apply).
Shipping Destinations
We currently ship to the following countries and regions: United States (excluding Alaska, Puerto Rico, Hawaii, Guam), Canada, Japan, United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Poland, Sweden, Czech Republic, Slovak Republic, Austria, Belgium, Finland, Denmark, Ireland, Luxembourg, Greece, Hungary, Romania, Slovenia, Croatia, Estonia, Lithuania, Latvia, Israel, New Zealand, United Arab Emirates, Thailand, Switzerland, Mexico, Saudi Arabia, Kuwait, Qatar, Bahrain, Singapore, Belarus, Kazakhstan.
If your address is not supported, we will notify you promptly and provide alternative solutions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order at www.17track.net.
Customs and Taxes
Customers are responsible for any taxes, duties, or fees imposed by their local government, including but not limited to sales tax, value-added tax (VAT), or import tariffs.
Address Changes
Shipping addresses can only be changed within 24 hours of placing your order. Please contact info@joeyderm.xyz to request a change.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at info@joeyderm.xyz. We will work with the carrier to resolve any issues.